Content revision 4e771eaf0390cc87b6c7c6fd8469f3508f6ceeec7119472e6c1ccf17e2e1e5d2

## Stride Support

Stride Support
Source ID stride:overview
Original https://www.henryw.me/#/stride

Customer support with retrieval, recommendations and tool use A customer asking about a return needs an answer that connects the policy to their purchase and helps them take the next step. For this course project, we built an assistant that retrieves relevant information, works with order records and carries out support actions through conversation. Retrieval-augmented generation (RAG) supplies the model with product and policy material, while recommendation and sentiment models help it choose useful suggestions and respond to the customer’s tone.