Content revision ea31a3343577b30cee4337cf2fef2b0864a5741341f27598e9108766c486fb2d

## Keeping the order in context

Stride Support
Source ID stride:keeping-the-order-in-context
Original https://www.henryw.me/#/stride#keeping-the-order-in-context

“When will this arrive?” depends on which order the customer means. The interface lists ongoing and past orders and lets the customer select one. It sends that order’s status, items and delivery context with each message. Switching the selection changes the context supplied for the next turn. The backend supplies the active customer’s identity to the relevant tools. The same purchase therefore anchors the interface, the model’s interpretation and the database queries behind its response. A conversation can continue across an order check, a policy question and a complaint while keeping that reference consistent. 02 Tools