Content revision 4e771eaf0390cc87b6c7c6fd8469f3508f6ceeec7119472e6c1ccf17e2e1e5d2

## Connecting retrieval to support actions

Stride Support
Source ID stride:giving-the-model-access-to-the-application
Original https://www.henryw.me/#/stride#giving-the-model-access-to-the-application

Some requests need a passage from a policy. Others need a current order record or a change to a complaint. We exposed these operations through five Model Context Protocol (MCP) servers, which describe the tools and the inputs they accept. Policy search retrieves documents, customer and complaint tools work with SQLite records, and catalogue and recommendation tools find suitable products. A FastAPI orchestration layer gives the language model these tool descriptions alongside the conversation and selected order. The model chooses a tool, the service executes it, and the result becomes context for the next decision. This loop lets a request develop across several steps, such as checking a purchase, finding the relevant policy and filing a complaint. Retrieval becomes part of resolving the customer’s request, with its results available to both the answer and subsequent actions.

03 Retrieval and language