Content revision ea31a3343577b30cee4337cf2fef2b0864a5741341f27598e9108766c486fb2d

## Connecting retrieval to support actions

Stride Support
Source ID stride:giving-the-model-access-to-the-application
Original https://www.henryw.me/#/stride#giving-the-model-access-to-the-application

Some requests need a passage from a policy. Others need a current order record or a change to a complaint. We exposed these operations through five Model Context Protocol (MCP) servers, which describe the tools and the inputs they accept. Policy search retrieves documents, customer and complaint tools work with SQLite records, and catalogue and recommendation tools find suitable products. A FastAPI orchestration layer gives the language model these tool descriptions alongside the conversation and selected order. The model chooses a tool, the service executes it, and the result becomes context for the next decision. This loop lets a request develop across several steps, such as checking a purchase, finding the relevant policy and filing a complaint. The model uses retrieved information to develop its answer and decide what action to take next. 03 Retrieval and language