Content revision ea31a3343577b30cee4337cf2fef2b0864a5741341f27598e9108766c486fb2d

## AI for IT Operations

Builds
Source ID projects:pwcItOps
Original https://www.henryw.me/#/projects?to=pwcItOps

Knowledge Management serves the platform’s RAG question-answering assistant. Acquisition begins with unanswered user questions and model-predicted knowledge gaps. Related questions are clustered into coverage objectives. Seed discovery and focused crawling find authoritative evidence, using the original questions as minimum coverage and the objective to guide broader acquisition.

Approved content passes through an ingestion pipeline for extraction, normalisation, deduplication, and chunking. A Source Registry keeps accepted snapshots, monitoring state, and provenance mappings to the Knowledge Base. The system assesses source changes to decide whether to retrieve more evidence, replace or delete content, or leave it unchanged. Changes require human approval before they are committed.

Browser Control interprets natural-language tickets and opens a dedicated application tab. I chose a browser extension after comparing cloud browsers and local Playwright services because one add-on could both control the tab and show interaction cards beside the work. It runs in the operator’s existing Chrome or Edge environment, keeping sign-in, internal access, MFA, and manual intervention in the same browser. Reasoning and task state stay in a central FastAPI and LangGraph service. A Chrome DevTools Protocol relay carries Playwright actions to the extension.

Manual sign-in, multi-factor authentication, and approval are part of the task flow. The operator can pause, resume, take over, or stop the agent. After human input, the agent continues from the current page, verifies the result, and records the actions and outcome with the ticket.