Content revision 4e771eaf0390cc87b6c7c6fd8469f3508f6ceeec7119472e6c1ccf17e2e1e5d2

## AI for IT Operations

Builds
Source ID projects:pwcItOps
Original https://www.henryw.me/#/projects?to=pwcItOps

Knowledge Management serves the platform’s RAG question-answering assistant. Acquisition begins with unanswered user questions and model-predicted knowledge gaps. Related questions are clustered into coverage objectives. Seed discovery and focused crawling find authoritative evidence, using the original questions as minimum coverage and the objective to guide broader acquisition.

Approved content passes through an ingestion pipeline for extraction, normalisation, deduplication, and chunking. A Source Registry keeps accepted snapshots, monitoring state, and provenance mappings to the Knowledge Base. Source changes trigger assessment for follow-up retrieval, replacement, deletion, or no action, with human approval before changes are committed.

Browser Control interprets natural-language tickets and opens a dedicated application tab. I chose a browser extension after comparing cloud browsers and local Playwright services because one add-on could both control the tab and show interaction cards beside the work. It runs in the operator’s existing Chrome or Edge environment, keeping sign-in, internal access, MFA, and manual intervention in the same browser. Reasoning and task state stay in a central FastAPI and LangGraph service, with Playwright actions reaching the extension through a Chrome DevTools Protocol relay.

Manual sign-in, multi-factor authentication, and approval are part of the task flow. The operator can pause, resume, take over, or stop the agent. After human input, the agent continues from the current page, verifies the result, and records the actions and outcome with the ticket.