Content revision ea31a3343577b30cee4337cf2fef2b0864a5741341f27598e9108766c486fb2d

## Where does the assistant need more knowledge?

AI for IT Operations
Source ID ai-it-operations:where-does-the-assistant-need-more-knowledge
Original https://www.henryw.me/#/ai-it-operations#where-does-the-assistant-need-more-knowledge

I used specific questions to identify gaps in the knowledge base. Guidance on renewing a security certificate, for example, might omit the steps that make an application use the replacement. Checking each question against the collected documents gives the next search a precise target. Unanswered user questions reveal immediate needs. I also used AI to propose questions people might ask next, then checked whether the existing material could answer them. This lets the collection develop ahead of demand while making use of knowledge already held. Documentation collected for Python web apps may also explain how to host a REST API. The matrix below therefore separates whether a question has been asked from whether the knowledge base can answer it. Select a case to see an example, then research the missing answers.