Content revision 4e771eaf0390cc87b6c7c6fd8469f3508f6ceeec7119472e6c1ccf17e2e1e5d2

## Turning the request into actions

AI for IT Operations
Source ID ai-it-operations:turning-the-request-into-actions
Original https://www.henryw.me/#/ai-it-operations#turning-the-request-into-actions

Even a familiar task can unfold differently when an application shows a validation message or an operator edits a form. The agent needs to see the effect of each action before choosing the next one. I used an observation loop that reads the current page, chooses an action in relation to the ticket, and reads the result. The ticket supplies the intended outcome while the page supplies the information needed to work towards it. When a person intervenes, the resulting page becomes the starting point for the next decision. I kept the observations, actions, and human decisions with the paused task so the agent could continue after sign-in or a correction without losing the context of earlier work.