Content revision 4e771eaf0390cc87b6c7c6fd8469f3508f6ceeec7119472e6c1ccf17e2e1e5d2

## AI for IT Operations

AI for IT Operations
Source ID ai-it-operations:overview
Original https://www.henryw.me/#/ai-it-operations

Maintaining technical knowledge and carrying out service requests At PwC, I designed a system that uses AI to identify gaps in an IT assistant’s knowledge, research the missing information and keep its knowledge base up to date. I also built a browser agent that interprets service tickets and carries out tasks in the applications the team already uses.