Content revision ea31a3343577b30cee4337cf2fef2b0864a5741341f27598e9108766c486fb2d

## Keeping the assistant’s knowledge useful

AI for IT Operations
Source ID ai-it-operations:knowledge-management
Original https://www.henryw.me/#/ai-it-operations#knowledge-management

The IT assistant answers questions about using and maintaining systems. It retrieves relevant passages from technical documents and supplies them to a language model when composing an answer. This approach is known as retrieval-augmented generation (RAG). That collection, its knowledge base, needs continuing attention. Useful information may be missing, and documents already collected can become outdated. I designed the platform’s Knowledge Management around these two needs, acquiring material that expands what the assistant can answer and maintaining it as the sources change.