Content revision 4e771eaf0390cc87b6c7c6fd8469f3508f6ceeec7119472e6c1ccf17e2e1e5d2

## Keeping the assistant’s knowledge useful

AI for IT Operations
Source ID ai-it-operations:knowledge-management
Original https://www.henryw.me/#/ai-it-operations#knowledge-management

The platform includes an assistant that answers questions about using and maintaining IT systems. It searches a collection of technical documents and uses relevant passages to help compose each answer, an approach known as retrieval-augmented generation (RAG). That collection, its knowledge base, needs continuing attention. Useful information may be missing, and documents already collected can become outdated. I designed the platform’s Knowledge Management around these two needs, acquiring material that expands what the assistant can answer and maintaining it as the sources change.