Content revision ea31a3343577b30cee4337cf2fef2b0864a5741341f27598e9108766c486fb2d

## Carrying out a service ticket in the browser

AI for IT Operations
Source ID ai-it-operations:browser-control
Original https://www.henryw.me/#/ai-it-operations#browser-control

The second area concerned service requests that an IT operator carries out in a browser. A ticket such as “Please give Alex Chen editor access to the Analytics workspace” describes an outcome. The operator still has to find the right account, workspace and permission in the application. I built the platform’s Browser Control agent to interpret the ticket and carry out that work, reading the current page to decide what to do next. I brought the agent into the operator’s existing browser through an extension. The agent works in a dedicated tab. Interaction cards beside the application let the operator make decisions and supply inputs when needed. The task continues from the current page after either the agent or the operator acts. Try the example ticket below to follow the exchange between the agent and operator.

After it is resolved, open the ticket record to review the actions, approvals, and outcome.